Insurance & Payment Information
How we work with your insurance company and ways to pay.
Insurance
IntraCare is affiliated with Southern Cross and AIA and can claim the cost of some procedures from these affiliated providers. If you are unsure whether your procedure is covered, please contact our administration team.
For insurance-funded procedures, IntraCare requires a copy of the prior approval letter. If we do not receive the prior approval letter at least one business day prior to your admission, you will need to pay for the procedure and claim this back from your insurer.
If you are not fully insured and/or have an excess or co-payment, you will need to pay the portion not covered by insurance and/or the excess, at least one business day prior to your admission. If payment is not received within this time frame, your procedure booking date may be rescheduled.
Self-funding
You will receive a cost estimate for procedure. Payment is required no later than one business day prior to your procedure. If full payment is not received in this timeframe, your procedure may be rescheduled.
Payment Terms
Any amounts due to IntraCare relating to your procedure either from you, your insurance provider or other party remains your full responsibility, however arising, including overdue payment, nonpayment, outstanding part-payment or if your insurance provider or other party subsequently declines cover or part cover.
The actual cost of the procedure may vary to the estimate. If you are not fully insured and/ or have an excess or portion to pay, you may be invoiced for an additional amount if the actual cost of your procedure is higher than the estimate. This is payable upon invoice. If the cost of the procedure is lower than the estimate, you may be eligible for a refund for any overpayment. Refunds are typically paid within 7 business days.
Please refer to Documents and Forms for our full payment terms and conditions.