FAQs
Answers to some key questions you may have.
What are my rights?
In New Zealand, when you use a health or disability service you have rights. The rights are called the Code of Health and Disability Services Consumers’ Rights or the Code. These are described in detail at https://www.hdc.org.nz/disability/the-code-and-your-rights/
How can I make a complaint or raise a concern?
There are a number of steps you can follow to raise concerns, ask questions, or discuss problems. These are described in detail at https://www.hdc.org.nz/making-a-complaint/how-to-raise-your-concerns-directly/
What is the relationship between The Heart Group and IntraCare?
The Heart Group and IntraCare are both prominent healthcare organisations in Auckland, specialising in cardiology services. They maintain a collaborative relationship with credentialed Cardiologists practising across both healthcare facilities.
Additionally, IntraCare has supported events organised by The Heart Group, such as sponsoring The Heart Group GP Symposium.
What do I do if I have concerns after discharge?
We are here to help. Please refer to Contact Us for our contact details. We offer an after-hours on-call service for any queries or concerns you may have after discharge. In case of a medical emergency, dial 111 for immediate assistance.
Where can I find more information about before and after my procedure?
Please refer to our Procedures page. This is where you’ll find information on each procedure as well as a downloadable PDF booklet.
If you do have further contact questions, please contact us.
If you have any concerns, please contact IntraCare:
In case of emergency, always call 111.