FAQs

Answers to some key questions you may have.

What are my rights?

In New Zealand, when you use a health or disability service you have rights. The rights are called the Code of Health and Disability Services Consumers’ Rights or the Code. These are described in detail at https://www.hdc.org.nz/disability/the-code-and-your-rights/

How can I make a complaint or raise a concern?

There are a number of steps you can follow to raise concerns, ask questions, or discuss problems. These are described in detail at https://www.hdc.org.nz/making-a-complaint/how-to-raise-your-concerns-directly/

What is the relationship between The Heart Group and IntraCare?

The Heart Group and IntraCare are both prominent healthcare organisations in Auckland, specialising in cardiology services. They maintain a collaborative relationship with credentialed Cardiologists practising across both healthcare facilities.

Additionally, IntraCare has supported events organised by The Heart Group, such as sponsoring The Heart Group GP Symposium.

What do I do if I have concerns after discharge?

We are here to help. Please refer to Contact Us for our contact details. We offer an after-hours on-call service for any queries or concerns you may have after discharge. In case of a medical emergency, dial 111 for immediate assistance.

Where can I find more information about before and after my procedure?

Please refer to our Procedures page. This is where you’ll find information on each procedure as well as a downloadable PDF booklet.

If you do have further contact questions, please contact us.

In case of emergency, always call 111.

Patient Information Centre