Our Values and Ngā Rākau Turuturu Principles

The things that guide our organisation to success.

At IntraCare, what we stand for shapes how we work. Our guiding principles keep us focused, grounded, and always moving forward—so we can deliver the best care, together.

Our Vision

We will be New Zealand’s unparalleled centre of excellence for advanced image-guided precision medical diagnostics and interventions.

Our Purpose

To help our patients get back to their best and get on with life.

Our Values

Everyone Matters

We celebrate life and we serve with care, dignity, and respect – having empathy for individual needs, cultures, and world views about health & wellbeing.

Everything Matters

Everything that we do and say matters. Together our many voices, our knowledge, skills, and experience help people get back to their best and get on with life.

Every Moment Matters

The pursuit of excellence is our greatest teacher. We take notice and strive to deliver our best care in every moment.

Our talents

Scientific 
Endeavour

We collaborate with leading institutions and equipment manufacturers to ensure our people and patients have access to the best science and technology, supporting positive outcomes.

Human Expertise

We support the growth of our people, in every area of the business, to ensure our total care team is recognised as amongst the best in New Zealand.

Empathetic Care

What we do is vitally important. How we make people feel is also critical. We will provide unparalleled care, respect, and empathy for our patients and their carers/loved ones.

Ngā Rākau Turuturu Principles

We share with Allevia Hospitals Ngā Rākau Turuturu (the covenant of the weaving pegs) principles. Grounded in human-centered care and meaningful connections, our team is committed to truly seeing you—honoring your identity, needs, and personal journey. We will listen with care and respect, ensuring both you and your family or support carers feel heard and valued.

We will manaaki you, uplift and carry your spirit, your soul when required.

We will walk beside you – if you are struggling with anything, do not hesitate to ask anyone to help you.

We will show our heartwood – you will experience the versions of our staff their loved ones experience at home.

These principles woven together are the very fibres, the fabric your unique care plan will be held together by. Like any garment or korowai that is woven, your care plan requires two weaving pegs. We’ll always hold one and ask you to hold the other, so that we together can weave your unique care plan.

If you have any questions about Ngā Rākau Turuturu, please don’t hesitate to ask our friendly staff, who will be happy to explain what this human-centered nature of care means for you as our patient and for us as your carers.