Kerstin Bailey

Kerstin graduated from Otago Polytechnic with a Bachelor of Nursing in 2013 and has spent the past 10+ years developing her skills and expertise as a Registered Nurse. She began her career at Christchurch Public Hospital, specialising in Cardiothoracic and Vascular nursing, before moving to Auckland to work in the North Shore Hospital Cath Lab.

In August 2019, she joined IntraCare as a Registered Nurse, bringing her expertise and dedication to patient care. In 2021, she earned a Postgraduate Diploma in Advanced Nursing with Distinction from the University of Auckland. Her commitment to enhancing the patient experience led to her appointment as a Clinical Patient Liaison Nurse in 2022, a role that has since evolved into Patient Services Manager in 2024.

As Patient Services Manager, she leads the medical administration team, overseeing booking processes, procedure scheduling, and patient coordination to ensure efficiency and seamless experiences before and after discharge. As a key liaison between patients, the clinical team, referring specialists and administration, she plays a vital role in delivering exceptional patient care.